Johanna Ylipulli & Riikka Eskola
At whose expense the victory ball?: Narratives and soft power in citizen engagement
Alicia Smedberg
Bridging the gap between reality and utopia: How to provide empathetic services to citizens
Suvi Hyökki, Kati Pääkkönen, Kiwoong Nam, Satu Miettinen
Engaging civil society in designing public sector AI: Whatparticipatory methods can we use?
Karolina Drobotowicz, Bhuvana Sekar, & Nghiep Lucy Truong
Mapping design interventions in digital public services
Núria Solsona Caba, Tuuli Mattelmäki, & Martina Caić
Re-evaluating evaluation: Looking for value based metrics in public service design
Uttishta Varanasi, Rūta Šerpytytė, & Nitin Sawhney
Meta-services as a buffering mechanism on the way to
relational public services
Jörn Christiansson, & Suzan Boztepe